Rico GroupTechnical Courier Services / Break and Fix Support - Rico Group

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Technical Courier Services & Break/Fix

Rico Field Engineering’s technical courier services team have the knowledge and experience to provide a managed service for a full range of IT and technology equipment. Whether you have an issue that can be resolved remotely by providing you with the correct technical instruction, or an issue that requires an engineer or technician to come to your site, our personnel will work until the problem has been fixed. Our in house technical courier services team provide assistance and guidance at all levels and our 47 forward stock locations across the UK and Ireland, supported by the Rico Same Day Courier service, enables us to provide a 4, 6 or 8 hour response and fix times.

Technical Exchange

  • Provides scripted replacement of failed hardware
  • Cost efficient alternative to onsite repair
  • Able to support a vast range of equipment
  • Distribution and return of products to central warehouse or repair partner

Break/Fix Repair

  • Troubleshooting, diagnosis and intrusive repairs
  • Trained on a wide range of equipment and customer requirements
  • Repair activities lasting 30 minutes to several hours
  • Spare parts distributed through the Rico PUDO & FSL network

Other services

  • Cleaning and testing
  • Preventative Maintenance
  • “hands and eyes” support
  • Non-technical exchanges
  • Collections and deliveries

To speak with the Rico Field Engineering team regarding our technical courier services, please contact us on the number below. We look forward to hearing from you.

Sales Team: 0845 141 0121
International: +44 (0)207 979 1002