Closed Loop Break Fix / Repair
Returns management is increasingly being recognised as key for competitive positioning and provides an important service for many of our customers and that is why we have a team dedicated to closed loop supply chain and reverse logistics.
The reverse logistics network includes the return of defective product, testing the product, dismantling, repairing, recycling or disposing the product.
To compliment the reverse logistics process Rico Technology Services operates a dedicated repair and refurbishment centre manned by a fully trained workforce. This team is tasked with vetting, testing and repairing many spare parts as they are returned from the field and so helps customers extend the life of their core business assets.
In addition Rico has collection and return trunking links in place with a number of repair vendors for a wide range of customers and equipment. Warranty management is also offered where available therefore shortening repair times and further lowering costs.
Vetting and Filtration
- Testing and cleaning
- Firmware updates and upgrades
- Warranty entitlement and management
- Management of external repair vendors
- Secure destruction and data erasure
- Back to base repairs
- Equipment refurbishment and cosmetic repairs
- Technical pre-incident activity (Firmware preloads and “Image on Demand”)
To speak with the Rico Field Engineering team regarding our closed loop supply chain and reverse logistics services, please contact us on the numbers below. We look forward to hearing from you.