Rico GroupField Service Management Support - Rico Group

Field Engineering

In expert hands

Rico Technology Services provides a wide range of Field Engineer services throughout the UK&I and Europe. This includes Technical Courier, Break/Fix, IMAC, Managed Services, Projects and Rollouts, Deskside Support and Flex & Agency Services.

Our experienced field service management support team and our pool of field engineers and technicians work within most business sectors including retail, medical, hospitality and banking and offer services which can be tailored to suit all business requirements.

Our large pool of multi-skilled technical personnel, couriers and field engineers are supported by our extensive network of forward stock locations (FSLs), PUDO’s, box and boot solutions. This means we have the resources to allow you to completely outsource your technical engineering to us. We are also able to provide you with personnel to augment your own resources at peak times or for projects.

Rico Technology Services provides the best possible training to guarantee the highest quality of service & field service management support, which is, in turn supported by leading edge real-time communications and IT – TRACE™, to track the progress of tickets and spare parts to ensure the highest possible standard of service delivery.

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Field Resourcing cases across the globe every day.